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APMG-International’s ISO/IEC 20000 Qualification Scheme
ISO/IEC 20000: Our expert panel answer questions.
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Shirley Lacy of ConnectSphere on benefits of ISO/IEC 20000 & ITIL®
Shirley Lacy from ConnectSphere talks to APMG's Kate Winter about ISO/IEC 20000 and ITIL®.
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Bénéfices de l’ISO 20000 et complémentarités avec ITIL®
Présentation par Serge-Alain Simasotchi, directeur associé Teamup Consulting
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